Privacy Policy

Effective Date: 1 November 2026

At The Lost Socket Ltd, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, which is hosted and powered by Wix.com Ltd.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, vehicle registration and the service or repair details you provide.
Booking & Purchase Data: Service history, billing details, payment method (note: we do not store card details).
Technical Information: IP address, browser type, device type, time zone, and browsing behaviour.
Usage Data: Pages visited, time spent on pages, clicks, and form submissions.

2. How We Collect Your Data

- Forms: When you submit a contact form, book a service, or sign up for updates.
- Wix Analytics & Integrations: Wix automatically collects technical and usage data.
- Cookies: We use cookies and similar technologies (see section 8 for full Cookie Policy).

3. How We Use Your Information

We use your data to:

Provide, operate, and improve our services.
Communicate with you about bookings, updates, and promotions.
Secure and protect the website and user data.
Comply with legal obligations.

4. Legal Basis for Processing

In accordance with GDPR, we process your data under one or more of the following bases:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate interests, including operating and securing our website.

We rely on your consent for optional Google Analytics cookies and the associated analytics processing. You can refuse or withdraw that consent without affecting your ability to enquire about our services.

5. How We Store and Share Your Information

We use Wix to host this website and handle website enquiries, and Google Analytics to process website usage information when you consent. These providers may process personal data outside the UK, including in the United States. Their published data-processing terms describe the applicable transfer protections, including recognised adequacy arrangements or contractual safeguards where required. For details, see Wix data-processing terms and Google international data transfers. Contact hello@thelostsocket.com if you would like further information about these safeguards.

We may share data with trusted third parties, including:
Service providers who help us host the website and handle your enquiries, including Wix.

Google Analytics, to measure website use when you consent to analytics.
Legal or Regulatory Authorities, where required.

We never sell your personal data.

6. Your Rights

You have rights under the UK GDPR, including:

Access to your personal data.
Correction of inaccurate or incomplete data.
Deletion of your data.
Withdrawal of consent.
Objection to processing for direct marketing.
Data portability.

To exercise your rights, contact us at hello@thelostsocket.com. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: Complain to the ICO

7. Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal and regulatory obligations. In Google Analytics 4, event-level data is retained for 2 months and user-level data for 14 months. The user-data retention period restarts when a user returns and generates new activity. These settings do not apply to most standard reports based on aggregated statistics. Analytics cookie lifetimes are separate from these retention periods.

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help enhance user experience by remembering preferences and collecting information about site usage.

Types of Cookies We Use

Essential Cookies (Set by Wix)
These cookies are necessary for the website to function and cannot be switched off in our systems. They include:

XSRF-TOKEN: Used for security purposes to prevent cross-site request forgery attacks.
hs: Ensures the security of the website and visitor.
svSession: Identifies unique visitors and tracks a visitor’s sessions on a site.
SSR-caching: Indicates how a site was rendered.
TS*: Used for security and anti-fraud purposes.
bSession: Measures system effectiveness.
fedops.logger.sessionId: Tracks system performance and stability.
_wixAB3|*: Used for system monitoring/debugging.
server-session-bind: Ensures server-session consistency.
client-session-bind: Ensures client-session consistency.

These cookies are set by Wix and are essential for the operation of the website.

Analytics Cookies

With your consent, we use Google Analytics 4 to understand and improve our website. Google processes cookie identifiers, device and browser information, approximate location, referral sources, page addresses and interactions such as page views, scrolling, outbound link clicks and form interaction events. Form interaction events describe use of the form; they are not intended to include the information you type. Google Analytics 4 does not log or store IP addresses. We do not intentionally send names, email addresses, phone numbers, vehicle registrations or enquiry messages to Google Analytics. You can decline analytics without preventing us from receiving your enquiry. The analytics cookies include:

_ga: Distinguishes visitors using a randomly generated identifier. Default lifetime: 2 years.

_ga_<container-id>: Maintains session state. Default lifetime: 2 years. Cookie expiry can be renewed on later visits and may be shortened by your browser.

For more information on how Google uses data collected via this service, see here: How Google uses information from websites

To opt out of being tracked via Google Analytics, you can use Google's opt-out browser add-on: Google Analytics opt-out browser add-on

Managing Cookies
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can impact your user experience and parts of the website may no longer be fully accessible.

Use Settings in our cookie banner to choose which optional cookie categories you allow, then save your choices. You can refuse analytics without affecting enquiry submissions. You can also delete this site’s cookies and stored site data through your browser, reload the site and decline optional cookies when the banner reappears. Deleting all site data may also reset other site preferences.

9. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or privacy practices. Always review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy as needed. The revised version will be posted here with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your data rights, contact us:

The Lost Socket Ltd
Email: hello@thelostsocket.com
Phone: 01926 257780
Address: Unit 1, Cape Industrial Estate, Cattell Road, Warwick, Warwickshire CV34 4JN, United Kingdom

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