Privacy Policy

Effective Date: April 14 2025

At The Lost Socket, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, which is hosted and powered by Wix.com Ltd.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number.
Booking & Purchase Data: Service history, billing details, payment method (note: we do not store card details).
Technical Information: IP address, browser type, device type, time zone, and browsing behaviour.
Usage Data: Pages visited, time spent on pages, clicks, and form submissions.

2. How We Collect Your Data

- Forms: When you submit a contact form, book a service, or sign up for updates.
- Wix Analytics & Integrations: Wix automatically collects technical and usage data.
- Cookies: We use cookies and similar technologies (see section 8 for full Cookie Policy).

3. How We Use Your Information

We use your data to:

Provide, operate, and improve our services.
Communicate with you about bookings, updates, and promotions.
Secure and protect the website and user data.
Comply with legal obligations.

4. Legal Basis for Processing

In accordance with GDPR, we process your data under one or more of the following bases:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate interests (e.g., improving user experience).

5. How We Store and Share Your Information

Your data is stored securely on Wix’s servers. Wix.com Ltd. is a global platform with data centres in the US, Ireland, South Korea, and Israel, and complies with relevant data protection laws.

We may share data with trusted third parties, including:

Payment Processors (e.g. Wix Payments or Stripe).
Analytics & Marketing Tools (e.g. Google Analytics, Meta Pixel).
Legal or Regulatory Authorities, where required.

We never sell your personal data.

6. Your Rights

You have rights under the UK GDPR, including:

Access to your personal data.
Correction of inaccurate or incomplete data.
Deletion of your data.
Withdrawal of consent.
Objection to processing for direct marketing.
Data portability.

To exercise your rights, contact us at hello@thelostsocket.com

7. Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal and regulatory obligations.

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help enhance user experience by remembering preferences and collecting information about site usage.

Types of Cookies We Use

Essential Cookies (Set by Wix)
These cookies are necessary for the website to function and cannot be switched off in our systems. They include:

XSRF-TOKEN: Used for security purposes to prevent cross-site request forgery attacks.
hs: Ensures the security of the website and visitor.
svSession: Identifies unique visitors and tracks a visitor’s sessions on a site.
SSR-caching: Indicates how a site was rendered.
TS*: Used for security and anti-fraud purposes.
bSession: Measures system effectiveness.
fedops.logger.sessionId: Tracks system performance and stability.
_wixAB3|*: Used for system monitoring/debugging.
server-session-bind: Ensures server-session consistency.
client-session-bind: Ensures client-session consistency.

These cookies are set by Wix and are essential for the operation of the website.

Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. This helps us improve user experience. The cookies used include:

_ga: Distinguishes users by assigning a randomly generated number as a client identifier.
_gid: Stores and updates a unique value for each page visited.
_gat: Used to throttle request rate.

For more information on how Google uses data collected via this service, see here: http://www.google.com/policies/privacy/partners/

To opt out of being tracked via Google Analytics, you can use Google's opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Managing Cookies
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can impact your user experience and parts of the website may no longer be fully accessible.

Wix also provides a cookie banner that helps us gain your consent for non-essential cookies. You can update your preferences anytime.

9. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or privacy practices. Always review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy as needed. The revised version will be posted here with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your data rights, contact us:

The Lost Socket
Email: hello@thelostsocket.com
Phone: 01926 257780
Address: Unit 1, Cape Industrial Estate, Cattell Road, Warwick, Warwickshire CV34 4JN, United Kingdom

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